Report: 62% of orgs use voice expertise to extend income

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In line with a brand new report by Deepgram and Opus Analysis, 77% of corporations are utilizing voice expertise to establish new enterprise alternatives, and 62% are utilizing it to extend revenues.

Final yr’s report examined how corporations of all sizes leveraged voice applied sciences constructed on Automated Speech Recognition (ASR) to drive efficiencies and productiveness. As companies more and more acknowledge the inherent worth of voice and the information it holds, the businesses got down to develop the report’s focus past ASR to the complete speech expertise business to unearth the motivations for utilizing voice expertise inside companies.  

A giant change from final yr’s report is that voice expertise has moved from a cost-saving expertise targeted totally on makes use of like compliance to a income producing instrument that may open new enterprise alternatives. The report discovered that 77% of corporations are utilizing voice expertise to establish new enterprise alternatives, and 62% are utilizing it to extend revenues. To gas this innovation, 75% of respondents plan to extend their speech expertise price range in 2022, and 92% consider this may drive widespread use of voice expertise inside 5 years.

Apparently, 24% of respondents from corporations with fewer than 500 workers consider adoption might take longer, between 5 and ten years. This stunned us and could also be attributed to the very fact bigger organizations acknowledge the fast influence that voice expertise can have on their enterprise by means of automating processes akin to agent enablement or buyer expertise with conversational AI, whereas smaller corporations which can be automating different use circumstances have much less confidence in close to time period market adoption. 

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The report additionally confirmed that buyer loyalty continues to be prime of thoughts for corporations in 2022. However this is tougher to safe than ever, particularly with unstructured information like audio, pictures and video making up 90% of all obtainable intel. As such, 73% of respondents famous buyer expertise evaluation as probably the most impactful use of speech expertise. 

With alternatives growing and a widespread voice-enabled future on the horizon, now’s the time for enterprises to spend money on and prioritize voice expertise.

Deepgram and Opus surveyed 400 decision-makers from managers to the C-suite to uncover the important thing motivators for speech expertise use amongst enterprise corporations.

Learn the total report by Deepgram.

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