Microsoft Retains Its Finance Head Depend Flat With AI, Bots and Different Tech


Microsoft Corp.

employs about 5,000 folks in its finance workforce, a quantity that has remained largely flat in recent times, regardless that the corporate’s operations, revenue and market capitalization have grown tremendously. Microsoft had 181,000 workers on the finish of June, when its fiscal yr closed, up from round 163,000 a yr earlier than.

A bunch of applied sciences, together with synthetic intelligence, bots, the cloud, knowledge lakes and machine studying, are serving to Chief Monetary Officer

Amy Hood

preserve a decent lid on finance head depend.

Cory Hrncirik,

who works on Ms. Hood’s workforce and leads Microsoft’s Trendy Finance initiative, advised WSJ’s CFO Journal in regards to the new instruments, and why the group nonetheless makes use of Excel for some duties.

Microsoft’s Cory Hrncirik.



That is the primary a part of a sequence that focuses on how CFOs and different executives digitize their finance operations. Edited excerpts observe.

WSJ: When did Microsoft embark on its digitization journey?

Mr. Hrncirik: About seven or eight years [ago], we moved all of our knowledge to the cloud. It’s a must to cope with wanting forward and attempting to grasp the way forward for your workforce. We name that technique and forecasting. We take into consideration the guide duties that now we have to do, and we take into consideration how we automate these. We targeted loads about streamlining our knowledge, creating one supply of fact.

WSJ: What’s the upside for finance workers?

Mr. Hrncirik: We wish to use expertise for areas the place [it] is suited to streamline and simplify the work that our folks do. We wish them specializing in areas that, frankly, expertise nonetheless can’t assist us remedy very nicely, like negotiating with enterprise companions or on the lookout for greenfield alternatives or managing advanced initiatives.

WSJ: How a lot is the corporate counting on machine studying?

Mr. Hrncirik: Our first foray into machine studying was within the forecasting area. Forecasting is one thing that each finance group does, no matter firm or group. For many, it takes loads of time. For many, it’s loads of heavy lifting in Excel, and it was for us as nicely. Simply to place that in perspective, we usually would spend about three weeks each quarter constructing a forecast, and we might contain a thousand folks in that course of, creating Excel spreadsheets in all of our subsidiaries and in all of our product groups. After which effervescent these forecasts up till they attain the CFO.

We launched machine studying again in 2015, and inside two quarters we realized that our algorithms weren’t solely performing in addition to the human-based course of, however we reduce our variance charge in half from about 3% to 1.5%. [Now], we will truly flip these fashions round in about half-hour.

WSJ: That is the quarterly forecast, right? As an alternative of three weeks, that now takes about half-hour?

Mr. Hrncirik: That’s proper. We then push the insights out to our folks round all of our subsidiaries. They nonetheless have an opportunity to have a look at them as a result of they carry distinctive data of native markets. They’ll typically say, “Oh, the all-up quantity seems to be good,” however we wish to alter a few of the seasonality or the cut up between completely different merchandise or issues like that. Machine studying doesn’t at all times carry out rather well on the deep, granular degree.

WSJ: Are there different use circumstances?

Mr. Hrncirik: We’ve branched out and employed [it] in issues like compliance. We employed it in dashing up our inner audit course of. We make use of it in predicting recessions. We use it in our treasury group for analyzing paperwork from governments around the globe to grasp doable dangers. We use it even to establish which invoices may be automated and which want human intervention.

WSJ: What wanted to vary for that?

Mr. Hrncirik: After I began my profession, I [had] to hook up with 50 completely different knowledge units to drag data into Excel after which manually create insights from that knowledge. We’ve moved all of these knowledge sources, truly over 100 completely different [ones]. We’ve merged [them] in a knowledge lake, and so that you merge all of that knowledge collectively within the cloud. The second step is creating customary stories and analytical frameworks in order that we will discuss the identical enterprise the [same] approach in every single place around the globe.

WSJ: Are you utilizing bots?

Mr. Hrncirik: Using digital brokers was our foray into this world of synthetic intelligence. It’s pure language processing, both utilizing textual content or voice, the place this synthetic intelligence shouldn’t be solely understanding the phrases which can be spoken—in, by the best way, over 60 languages—but in addition then inferring intent, and likewise streamlining a few of their dialog right into a thread. About 30% of 1,000,000 [internal] queries are dealt with fully by way of digital brokers now.

WSJ: The place are you deploying these bots?

Mr. Hrncirik: [For example] in our bill cost house. We course of 1000’s of invoices a month, and loads of these invoices are from the identical suppliers. What we present in doing that was that about 70% of all invoices could possibly be automated. We educated a machine-learning algorithm to really discover the 70% and simply pay them.

The algorithm additionally says, “Hey, by the best way, we’ve detected an irregularity or an anomaly on this geography, or on this particular [stock keeping unit] or product space.”

WSJ: How correct is the expertise?

Mr. Hrncirik: Our error charge has gone from about 2% to lower than 1%. It’s so correct since you don’t have people manually coming into knowledge into the system or manually doing a few of the calculations and different issues.

WSJ: Will these instruments help you convey down your finance head depend?

Mr. Hrncirik: For those who truly take a look at most finance groups, the top depend grows in lockstep with enterprise development, and that was the case for Microsoft. All through our historical past, from the ’70s, ’80s and ’90s, as we added further income, we added extra folks.

The downturn of 2008 and 2009 was a catalyst for us. There was a call made right here at Microsoft to maintain our [finance] head depend flat. We’ve now achieved that over the previous decade. Over the identical time-frame, our income has [nearly] tripled. Clearly, our market cap now’s over $2 trillion, and the enterprise is far more advanced, and but now we have [roughly] the identical variety of folks [in finance].

WSJ: Is the finance group nonetheless utilizing Excel?

Mr. Hrncirik: We love Excel, and we use it typically. Excel has a spot and at all times may have a spot.

Home windows 11 is filled with new options, together with a brand new Begin menu that is been moved to the middle and a Microsoft Retailer with Android apps. In an unique interview, WSJ’s Joanna Stern spoke with Microsoft CEO Satya Nadella in regards to the software program, the affect of the pandemic and his technique of competing with Google and Apple. Picture illustration: Alex Kuzoian/The Wall Road Journal An earlier model of the closed captions incorrectly transcribed Mr. Nadella’s identify.

Write to Nina Trentmann at [email protected]

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